How To Navigate The 211 Texas Helpline Like A Boss | Infographic

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How To Navigate The 211 Texas Helpline Like A Boss

Whether you receive state benefits or you work with a client who does, you know how difficult it can be to navigate the 211 Texas helpline.

The 211 Texas phone tree can be like a rabbit hole, that you traps you if you make one mistake. Dial the wrong number and you could be stuck for an eternity in a series of never ending options you don’t want or need.

211 Texas is helpful, but it can be confusing. Despite this, I’m here to tell you that you can put those fears to rest, because this guide will teach you just about everything you need to navigate that phone tree like a boss.

Before getting into the nitty-gritty details of the 211 Texas helpline I’m going to answer the following questions:

  • What is the 211 Texas helpline?
  • What is the 211 Texas phone number?
  • Does 211 Texas have a website?

What is the 211 Texas Helpline? 

211 Texas is a community resource program that helps Texans connect to services they need. The services include basic needs resources like food, housing, medical care, etc.

This program was created by the Texas Health and Human Services Commission.

What Is The 211 Texas Phone Number?

You can reach the 211 Texas helpline on two different numbers; 211 or 877.541.7905.

What Is The 211 Texas Website Address? 

If you’d like to search for Texas community resources online, simply log on to

Infographic: How To Navigate The 211 Texas Helpline

Below is an infographic that walks you through the 211 Texas helpline options.

Made with Visme Infographic Maker


Select A Language

Your journey will start out with selecting a language from the following options:

  1. Press 1 for english
  2. Dial 2 for spanish
  3. Press 3 for another language.

According to Texas Health and Human Services, the 211 helpline offers over 90 languages!

State or Local Programs? 

Your next option will be selecting between state and local programs.  Here are your options:

  1.  Press 1 for local resources. This option will take you to your community resources line. There they can help you with basic needs like food, shelter, health care and rent assistance. If you are calling from Houston you will be directed to the United Way Helpline.
  2. Press 2 to be connected to state benefits. This will take you to the Texas Health and Human Services Commision phone line. Hear you can learn about state programs like SNAP, TANF, WIC, Medicaid and more.
  3. Dial 3 to report fraud or waste of state programs.
  4. Press 4 if you need to help registering for help evacuating the next time a hurricane or some other natural disaster occurs.
  5. Dial 8 if you want help for substance abuse or mental health resources. This option will ask your zip code and direct you to a local community resource line. Again if you are in Houston this goes to United Way Helpline.

Helpful Numbers To Texas Programs 

Here is a list of helpful numbers that may come in handy for you or your client.

  • Deaf and Speech impaired can apply for benefits by calling 800.735.2989
  • Texas Health Women’s Plan (women’s wellness exams): 866.993.9972
  • CHIP: 877.543.7669
  • Texas Health Steps (health care for kids w Medicaid): 877.847.8377
  • To Report Discrimination or a Complain: 888.388.6332
  • WIC: 800.942.3678
  • APS/CPS: 800.252.5400
  • Child Support: 800.252.8014
  • Register To Vote:800.252.8683


There are seemingly endless options when dialing the 211 Texas Helpline. This can be intimidating to even the most seasoned case manager.

One way of getting over this fear/frustration is to literally play around on the phone. Dial the 211 helpline over and over. Go through every option available and see where it takes you.

It’s essentially the same process as you becoming comfortable with the neighborhood you currently live in. At one point you were lost, but after years of driving home from work, picking up your kids, taking different routes, you now know the neighborhood like the back of your hand!



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